RapidSMS only store messages for 3 months. We recommend you to export message monthly for your own archival.
To export Incoming Message, go to:
- "Message History > Incoming Messages > Inbox " or "Message History > Incoming Messages > Unassigned Items".
- Select Customize Grid at the bottom of the table
- Under Message History, select ‘By Date Range’ as the default display method and click Update to apply the changes.
- Under ‘ReceiveAt’ select ‘between’.
- Select the begin and end date and click Go
- The table will show the date range you want. Click Export to download your message into an excel.
To export Sent Item, go to:
- "Message History > SMS Messages > Sent Item "
- Repeat step 2 to 6