Why is my SMS count/credit different?

Each SMS encompass up to 160 ASCII code characters, excluding extended ASCII code characters. When you have a Unicode in your SMS, each SMS can no longer encompass 160 characters, it can only encompass up to 70 characters.

What is ASCII code characters? More info:

What is Unicode characters? More info:

To prevent sending a Unicode code SMS (70 characters per SMS) when you want ASCII code SMS (160 characters per SMS). Compose your message in a plain text editor like NotePad (for Windows) or TextEdit (for Mac).

Take note of the numbers of characters left:

  • For ASCII code SMS
  • For Unicode code SMS


To view the SMS count for each message, go to:

  • Message History > SMS Messages > Sent Items.
    • For administrator, you can view it at “Application Message History > SMS Messages > Sent Items”.
  • Click ‘Customize grid’, found at the bottom of the table.
  • Under Column Options, ensure SMS Count is selected.
  • Click Update and done!
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