Forget Password & Password Reset

If you have forgotten your password, you can perform a self-service reset or request your administrator to reset for you.

See account lock-out.

Self-service resets by User

1. The user can reset the password by clicking ‘Forgot Your Password’ at the Login screen.
   
   
   
2. The system will generate a randomised password to the user's email address.
3. Users are recommended to change the password after login to a password they can remember.
   
   

Administrator Reset

Admin can reset user’s password.

1. Go to User Management
2. Search for the username and click on Edit
3. Click on “Reset Password” button