Undelivered Items

What will be shown here?

  • Invalid phone numbers (e.g. 1234,11111)
  • Unsubscribed phone number, implemented Spam Control
  • Your admin has block the ability to send International SMS due to commercial reasons.
  • After multiple retries, Telco did not accept our message. (within 1 hours).


Where can I find the other SMS that cannot reach the recipient?

You can find them in the Sent Items with the status S.

Reason for status to be S could be:

  • Mobile number that is not in use
  • Recipient’s experience weak mobile signal or handset is faulty hence message couldn’t be delivered after the system retries a few times.
  • Recipient’s phone is switched off
  • Recipient’s is out of their country and on roaming
  • Recipient’s Telco or mobile carrier didn’t acknowledge message


How long does it takes for a sent item to appear in Undelivered Items?

Almost immediately.

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