To view status of your sms sent items, you can go to Message History>SMS Message>Sent Items then select the date range you want.
If you do not see the columns of "SMS Sent Via" or "SMS C Credit", do the follow steps:
- Scroll down to the bottom of the page
- Select "Customize grid" (look for number 3 in orange on the screenshot above)
- You should see options expanded below "Customise grid" like this screenshot below:
- Select "SMS Sent Via" or "SMS C Credit" and click on the Update Button
Meaning of status in "SMS Sent Via"
I = IP Message = Push Notification sent via RapidSMS App (No SMS credit is used)
S = SMS = a sms has been sent (1 SMS credit is used)
B= Both = Send via RapidSMS App but couldn't reach mobile phone within 15 min hence sent an SMS (1 SMS credit will be used. In this example 2 SMS credit is used because the message is 2 SMS length long. )
Reason for status B: User might have weak internet connection for a short period due to their location not covered well by Telco.