User Guide on Inspire-Tech Support Portal


  1. Introduction
  2. Create an account
  3. Login Credentials
  4. Reset password
  5. Getting Started
  6. Submit ticket
    • Product: EasiSMS
    • Product: RapidSMS
    • Product: RapidRecall
    • Product: EasiShare
  7. Check existing ticket for your organization


1 Introduction

This is a general guide used for understanding the functions in Inspire-Tech Support Portal. This guide covers topics such as account creation, ticket submission, checking of existing ticket and password reset.

Back to Content (Top)

2 Create an account

  1. Inspire-Tech will create an account for you to gain access to Inspire-Tech Support Portal. Drop us an email or call +65 6255 0010 for support.
  2. After we have created a support account for you, an email notification and the URL to create a new password will be sent to you.
  3. Click on the URL and it will re-direct you to a website allowing you to create a new password to gain access to Inspire-Tech Support
  4. Enter a password and click on “Set password” and you are done!
  5. You will see the first page of Support Portal.

    Note: You will only see the FAQ of the product which you have purchased (EasiShare, EasiSMS, RapidRecall). FAQ for Inspire-Tech and RapidSMS is listed publicly without the need to login. If you do not see the FAQ of the product that you are using, please call +65 6255 0010.

Back to Content (Top)

3 Login Credentials

Email Address
Password yourpassword (set by you)

Back to Content (Top)

4 Reset password

  1. Click “Sign In” on the top-right corner, then click on “Forgot my password".
  2. Enter your email address and click on “Submit”.
  3. You will receive a email notification and URL will be given for you to enter your new password. Click on the URL, follow the steps given on the page. 

Back to Content (Top)

5 Getting Started 

  1. Go to URL:
  2. Click on the “Sign In” on the top-right corner
  3. Type in your Email Address and Password and click “Log in”.

Back to Content (Top)

6 Submit ticket

  1. Click on “Submit a support ticket” on the top-right. Note: If you do not have a support account with Inspire-Tech, drop us an email or call +65 6255 0010 and we will create a account for you.

  2. Select the name of the Product which you would want to raise the ticket.
  3. Enter the Subject
  4. In Description, please explains:
    • What are the steps to reproduce the problem?
    • What is the expected output and what do you see instead? Take screenshots.
  5. To allow us to solve your issue faster, please include screenshot, error logs or error message by clicking on the “Add File” to upload your attachment. 
  6. Click on “Submit” when you are done.

Note: For EasiSMS/EasiShare, please enter Version and Server Type.

An email notification and confirmation screen will appear. The Ticket ID will be generated for your reference.

Back to Content (Top)

7 Check existing ticket for your organization

  1. After you have login, click "My activities" on the top-right
  2. Two types of tickets:
    1. “My Requests” – The Ticket request submitted by you.
    2. “Organization Requests” – The Ticket request submitted by your colleagues.
  3. To view reply or comment of the ticket, click on the respective “Subject” of the individual ticket.
  4. To comment, scroll down to the bottom of the page, enter your comments and click "Submit".

Back to Content (Top)

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request


Powered by Zendesk