- Introduction
- Create an account
- Login Credentials
- Reset password
- Getting Started
- Submit ticket
- Product: EasiSMS
- Product: RapidSMS
- Product: RapidRecall
- Product: EasiShare
- Check existing ticket for your organization
This is a general guide used for understanding the functions in Inspire-Tech Support Portal. This guide covers topics such as account creation, ticket submission, checking of existing ticket and password reset.
- Inspire-Tech will create an account for you to gain access to Inspire-Tech Support Portal. Drop us an email or call +65 6255 0010 for support.
- After we have created a support account for you, an email notification and the URL to create a new password will be sent to you.
- Click on the URL and it will re-direct you to a website allowing you to create a new password to gain access to Inspire-Tech Support Portal.
- Enter a password and click on “Set password” and you are done!
- You will see the first page of Support Portal.
Note: You will only see the FAQ of the product which you have purchased (EasiShare, EasiSMS, RapidRecall). FAQ for Inspire-Tech and RapidSMS is listed publicly without the need to login. If you do not see the FAQ of the product that you are using, please call +65 6255 0010.
Email Address | email@yourcompany.com |
Password | yourpassword (set by you) |
- Click “Sign In” on the top-right corner, then click on “Forgot my password".
- Enter your email address and click on “Submit”.
- You will receive a email notification and URL will be given for you to enter your new password. Click on the URL, follow the steps given on the page.
- Go to URL: http://support.inspire-tech.com
- Click on the “Sign In” on the top-right corner
- Type in your Email Address and Password and click “Log in”.
- Click on “Submit a support ticket” on the top-right. Note: If you do not have a support account with Inspire-Tech, drop us an email or call +65 6255 0010 and we will create a account for you.
- Select the name of the Product which you would want to raise the ticket.
- Enter the Subject
- In Description, please explains:
- What are the steps to reproduce the problem?
- What is the expected output and what do you see instead? Take screenshots.
- To allow us to solve your issue faster, please include screenshot, error logs or error message by clicking on the “Add File” to upload your attachment.
- Click on “Submit” when you are done.
Note: For EasiSMS/EasiShare, please enter Version and Server Type.
An email notification and confirmation screen will appear. The Ticket ID will be generated for your reference.
7 Check existing ticket for your organization
- After you have login, click "My activities" on the top-right
- Two types of tickets:
- “My Requests” – The Ticket request submitted by you.
- “Organization Requests” – The Ticket request submitted by your colleagues.
- To view reply or comment of the ticket, click on the respective “Subject” of the individual ticket.
- To comment, scroll down to the bottom of the page, enter your comments and click "Submit".
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