EasiShare

Getting Started FAQ

• EasiShare Client Installers and User Guides
• What is the latest release of EasiShare?
• Why am I not able to change the URL under the "connect to" field in User Settings?

[Functional] General

• Supported File Types for Preview and Web Edit
• Easishare Outlook Plugin password protect zip file give error when extract in Windows 7, 8, 10
• Web Icons/Buttons are missing
• Re-enable a disabled/inactive Outlook Add-in

[Functional] User and Group Management

• What is the maximum number of characters allowed for EasiShare username and password?
• Reset Password
• I can't login and got the login error “Your Account Is Locked”
• Would the User be auto-removed from EasiShare when the User has been removed from the Active Directory(AD)?

[Functional] Files Operations, Requests & Sync

• EasiShare "Add Folder-to-Sync" feature walkthrough
• Selective Sync files and folders
• How will guest user receive a file upload request?
• Drag-and-Drop folders not supported for IE browsers
• Are upload request recipients limited to users of EasiShare?
• Viewing files offline

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[Functional] Storage and Drives

• Why is there a discrepancy in Date Modified between the file and the latest version in the Versions window?
• I am using EasiShare versioning feature. Does EasiShare consume storage license for the versioned files?
• How to find and edit the current storage size assigned to users?
• Why is there a directory called “C:\Users\%username%\EasiShare” and what is it for?
• Why does the Personal Drive's name have a “2” behind it?
• Drive space calculation is updated daily and may occasionally have users exceed drive limit

[Functional] Outlook Add-In

• Microsoft Outlook auto-disabled EasiShare Outlook Add-In

[Functional] Administration Settings

• I could not access EasiShare from my device, despite my account's status is "Active" in CAWEB
• When will changes to Drives' Permissions/Policies be updated for users?
• Set up SMS One-Time PIN (OTP) account

[Functional] Files and Folders Sharing

• When will Shared-In Folder be refreshed?
• Shared Folder VS. Managed Folder
• How do I share my files/folders?
• Can I share my files/folders with non-EasiShare users?
• How do I set an expiry date for the file(s)/folder(s) I want to share?
• How do I modify the expiry date for the file(s)/folder(s) I want to share?

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[Technical] General

• ES Desktop refresh tasks timers

[Technical] Space and Storages

• What are the storages supported by EasiShare?

[Technical] Security

• How to enable EasiShare's backend to work with TLS 1.2?
• How to change/reset IIS app pool password?
• Why is there an Outlook Security Notice whenever I open an EasiShare Desktop link?
• What encryption methods are used to protect passwords in EasiShare?
• Which .NET Framework version is EasiShare targeting?
• How to configure a SECURE Flag for Cookies?

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[Technical] SFTP

• Is it possible to add an extra encryption layer of files passed over SFTP?
• Can I set a file size limit?
• How is the integrity of files verified when passed over SFTP?

Mobile

• Wiped warning when accessing EasiShare IOS App
• Can I open certain files like pdf, epub in other applications?
• Unable to forward files via email
• Disable "Open In" on mobile devices
• Why am I unable to view downloaded files offline?
• I was able to view my files offline, but after a certain period of time, why am I unable to view them offline?

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